Case Study

Building a fee-free digital bank from scratch

We launched a high-performance, low-cost banking platform using AI automation to drive fast adoption and optimize for rapid ROI

Finance

The problem

A US bank saw a market gap: freelancers and small businesses didn’t have a banking solution built for them. They partnered with us to design and launch a fully digital, fee-free bank that could support their customer’s growth. We knew they needed a secure, AI-powered system that could drive rapid user adoption while keeping operational costs low.

Targeting a market gap

Traditional banking serves individuals or enterprises but often neglects small businesses. This bank aimed to bridge the gap, offering flexible, digital-first banking for freelancers.

Building a digital-first solution

We were tasked with creating a secure, and scalable banking platform. The focus was on self-service tools, AI-driven automation, and seamless integration with third-party services. These objectives supported the client’s goal of a frictionless customer experience and rapid market entry.

Our solution

We worked closely with the bank’s team to design, build, and deploy a mobile-first banking platform.

To ensure our client would see a rapid return on their investment, we took an agile approach that enabled rapid MVP launch. We built AI strategically into the mobile platform to reduce costs and improve speed and security.

Reducing operational costs by 40% with AI-powered automation

We embedded AI strategically to automate risk assessments, fraud detection, and compliance. Our AI-powered automation strengthened security and kept operations lean, reduced operational costs by 40% to support the bank’s fee-free model.

Boosting transaction speeds by 50% with seamless back-end integration

We built an API suite that connected the app to core banking systems and enabled seamless third-party integrations. Automated workflows handled credit approvals, transactions, and real-time account updates. These integrations boosted transaction speeds by 50%一eliminating delays and ensuring a smooth customer experience.

Empowering self-service banking

We built features that put users in control. Customers could update personal data, set budgets with envelope tools, and deposit checks digitally. These self-service tools reduced support requests and improved user satisfaction.

Agile development for rapid iteration

We used agile methods and test-driven development to ensure reliability and speed. DevOps automation enabled continuous feature updates, helping the bank scale while maintaining stability and fast response times.

Results

10,000+

New users

98%

Adoption rate among sign-ups

98%

AI automation cut costs, keeping banking fee-free for users

Our platform enabled the bank to scale quickly, achieve high adoption, and maintain a cost-efficient model

By automating key operations, we kept the platform low-cost and efficient. Our self-service features gave users full control over their banking experience. The scalable architecture allows for rapid feature expansion, keeping the platform competitive.
With this strong foundation, the digital bank is positioned for long-term growth and customer retention.

Our client is now serving their small business customers better and continues to innovate in digital finance.