Maximizing business productivity through Intelygenz

In August 2025, IDC released its Business Value Solution Brief on VASS Intelygenz, providing an in-depth analysis of how the company enables organizations to realize measurable business outcomes through AI. Rather than simply experimenting with AI, Intelygenz’s clients are embedding it into their core operations, unlocking tangible improvements in productivity, efficiency, innovation, and revenue growth.

The report emphasizes that business enablement is at the heart of Intelygenz’s value. By creating AI solutions tailored to client needs and integrating them into existing systems, Intelygenz helps organizations scale their capabilities while minimizing risk. The result is not only faster processes and reduced workloads but also new opportunities to monetize services, expand into adjacent markets, and strengthen customer relationships.

For industries like banking and financial services, where compliance, speed, and accuracy directly impact profitability, the findings are particularly relevant. The IDC study demonstrates how Intelygenz enables institutions to overcome traditional challenges—such as regulatory complexity, data overload, and manual inefficiencies—by applying AI in practical, scalable ways. This expertise has also been distilled into training opportunities like an AI Business course, where executives and teams can learn how to translate AI strategy into measurable outcomes.

IDC’s findings on how VASS drives productivity, innovation, efficiency, and revenue

The IDC report underscores that organizations working with Intelygenz achieved significant advances in four critical areas: productivity, innovation, efficiency, and revenue.

AI-powered process automation frees teams from repetitive, time-consuming tasks. Employees can redirect their efforts to higher-value activities, whether that means analyzing data more deeply, improving customer service, or innovating new offerings. For banks, this means compliance officers spend less time sifting through paperwork and more time focusing on risk analysis and strategic oversight.

Intelygenz’s experimental-first approach allows clients to test use cases, refine models, and adopt AI incrementally. This process encourages creativity while minimizing the risk of costly missteps. IDC notes that organizations described Intelygenz’s collaborative model as “refreshing,” because it acknowledged complexity rather than oversimplifying it.

By integrating AI into critical workflows, businesses accelerate turnaround times, reduce errors, and deliver consistent results. In the financial sector, efficiency translates directly into faster loan approvals, quicker audits, and more reliable compliance reporting.

Increased productivity and efficiency ultimately lead to stronger financial performance. IDC found that organizations using Intelygenz’s AI solutions were able to monetize services more effectively, create new revenue streams, and enhance customer experiences in ways that contributed directly to growth.

Taken together, these four pillars highlight how AI—when deployed with the right partner—evolves from a technical experiment into a strategic driver of business transformation.

Customer Insights: How VASS delivers greater efficiency and revenue

Beyond the data, IDC’s research captures the human impact of AI adoption. One client testimonial speaks volumes about the practical and financial benefits:

“My organization can now offer the ability to review a substantially higher number of loans in a shorter period of time. Not only has VASS Intelygenz increased efficiency, but we have increased our revenue because we can charge faster for a service. We can do a quick turnaround on loan reviews and upcharge for that service, which has driven additional revenue.”

This real-world example illustrates two key outcomes:

Operational efficiency – AI streamlines the loan review process, allowing staff to process more applications without increasing headcount.

Revenue acceleration – Faster service not only enhances customer satisfaction but also creates an opportunity to introduce premium offerings, such as expedited reviews with additional fees.

For banks, this combination is transformative. Compliance checks, loan approvals, and audit processes often create bottlenecks. By embedding AI-driven automation into these workflows, institutions can dramatically reduce turnaround times, improve client trust, and generate new income streams.

The client’s words also highlight how AI changes the conversation around value. Instead of being seen as a back-office efficiency tool, AI becomes a front-office enabler, directly shaping the customer experience and the bank’s competitive differentiation.

The ripple effect of getting more done

Productivity is often viewed in narrow terms—getting more done with fewer resources. But the IDC report demonstrates that productivity has far-reaching implications across an organization.

Revenue growth
Increased productivity allows banks to process more loans, serve more customers, and complete more audits within the same time frame. This creates capacity for new revenue without the need for proportional increases in staff or infrastructure.

Cost avoidance
Automation reduces human error and ensures compliance with regulatory requirements. By lowering the risk of fines or costly mistakes, AI directly protects the bottom line.

Employee engagement
By freeing employees from repetitive, manual work, AI allows them to focus on higher-value tasks. This not only improves output but also enhances job satisfaction, reducing turnover and boosting morale.

Customer experience
Faster, more reliable service builds trust and strengthens customer relationships. In banking, where customers often choose providers based on convenience and reliability, this can be a decisive differentiator.

Innovation capacity
Perhaps the most overlooked benefit is the space AI creates for innovation. When employees are no longer bogged down by low-value tasks, they can explore new service models, develop fresh ideas, and contribute more strategically to the organization’s growth.

In this sense, productivity is not just an efficiency measure—it’s the foundation for long-term competitiveness.

The numbers behind the impact

IDC’s study translates these outcomes into concrete statistics that demonstrate the incredible scale of improvement achieved with Intelygenz’s AI solutions. Based on in-depth interviews with client organizations, the report revealed:

– 90% greater productivity for data analytics teams when creating reports

– 15% greater C-level productivity when aligning strategic priorities with AI investment

– 83% greater customer support productivity

– 30% greater audit operations team productivity

– 30% increase in revenue growth attributed to enhanced customer experiences

These numbers really matter because they provide measurable proof that AI is not just hype—it’s delivering real business value today.

A 90% productivity gain in data analytics means insights that once took days or weeks to generate, can now be produced in hours. For financial institutions, this supports better decision-making on everything from lending strategies to risk modelling.

A 15% increase in executive productivity reflects more informed, data-driven leadership. Boards and C-suites can align investments more effectively, ensuring that AI initiatives directly support strategic goals.

An 83% productivity uplift in customer support translates to faster query resolution, fewer escalations, and improved customer satisfaction scores—critical in industries where customer trust drives loyalty.

A 30% productivity boost in audit operations reduces compliance costs while strengthening regulatory reporting and minimizing the risk of penalties.

Most importantly, a 30% increase in revenue growth shows that these productivity gains are not just internal wins—they directly enhance financial performance.

Intelygenz achieves these outcomes by tailoring AI to the specific needs of each organization. Whether it’s deploying Fraud Guard solution to detect and prevent fraudulent activity, automating compliance reporting, or embedding predictive analytics into customer service, the results are both scalable and sustainable.

Conclusion: AI as a productivity and growth engine

The IDC Business Value Solution Brief provides compelling evidence that AI, when deployed with the right partner, is no longer experimental—it is essential. VASS Intelygenz stands out as a trusted enabler, helping organizations move from ambition to reality by embedding AI into the very fabric of their operations.

From measurable productivity gains to new revenue streams, the benefits are clear. AI is transforming compliance, customer support, data analytics, and executive decision-making—turning operational challenges into strategic opportunities.

For banks, the implications are particularly powerful. Faster loan processing, more reliable compliance, and enhanced customer experiences directly translate into profitability and competitive advantage. In a market where trust, speed, and efficiency define success, AI is rapidly becoming the differentiator.

The message from IDC’s research is unambiguous: organizations that treat AI as a core enabler of growth will thrive. And with VASS Intelygenz’s collaborative, outcome-driven approach, businesses can achieve that growth with reduced risk, greater agility, and long-term sustainability.

The future of compliance, productivity, and revenue growth is AI-powered—and Intelygenz is helping organizations lead the way.

Download the full IDC report here