Intelygenz champions the positive power of AI integration as PYMNTS prompts debate

Rumours about the development of Google’s Project Jarvis, an AI system that commandeers web browsers to do online tasks, are generating excitement and concern in equal measure amongst businesses and individuals.

Recognising the interest, PYMNTS has published an article entitled AI Agents Could Soon Use Your Browser, aimed at countering disinformation, cutting through the noise and sparking balanced debate.

Asked to contribute to the discussion, Intelygenz USA President Chris Brown explains that although AI agents are new to the game, automating and optimising business processes through AI has been delivering real results for proactive companies for years. The key factor is to take a considered approach, building your AI system to align with your business goals, partnering with AI experts you can trust and recognising that one size doesn’t fit all.

To illustrate his points, Chris cites an Intelygenz client in the telecom industry, who has successfully implemented an AI automated ticket management solution to handle its growing numbers of customer inquiries. Now the system manages a wide range of conversations—spanning billing, account management, and product returns—optimising response times and boosting customer satisfaction.

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