The ask
CXC is the leading private credit platform in Latin America. Their team was handling a growing workload of loans to process and validate.
In Mexico and Colombia, where they operate, validating loan documents is a critical step in ensuring compliance and reliability for asset securitizations. However, CXC was receiving large volumes of unstructured and sometimes low-quality scanned documents from clients. This made the review process labor-intensive and time-consuming for their team.
Clients expect loan approvals within 2 days, but the manual process currently takes up to a week, creating a significant challenge in meeting expectations efficiently.
By the time CXC engaged us, the influx cases had surged from around 1000 to over 3000 a day. CXC was processing all these documents manually, and it was straining capacity. CXC had expanded the team from 3 to 19 people to tackle the growing workload but they needed a more scalable process to drive revenue growth.
CXC recognized that the repetitive nature of their document review process made it perfect for AI-driven automation. They had previously explored several solutions, including an unsuccessful attempt with another provider, but none delivered the results they needed. Frustrated by stalled progress, CXC turned to us for a solution that could finally deliver tangible outcomes.
Key objective:
Streamline and automate the loan case processing workflow
What we did
To address CXC’s challenges, we developed a carefully tailored AI-driven solution.
Our solution leverages cutting-edge Large Language Models (LLMs) to classify and extract critical information from loan documents with precision. It automates key parts of the auditing and approval process, enabling CXC to streamline operations and uncover new opportunities for growth.
Key features include:
- Document classification—automatically categorizing and organizing documents within loan cases, ensuring efficient handling of large volumes of unstructured data.
- Critical information extraction—accurately identifying and pulling essential details required for loan approvals and audits, even from complex or low-quality scans.
- Optimization—reducing manual effort and turnaround times, enabling faster loan approvals and improved client onboarding experiences.
- Actionable insights—providing tools to detect early signs of client churn and deliver personalized product recommendations, unlocking cross-sell and upsell opportunities while enhancing retention strategies.
Result
accuracy in document classification, ensuring reliable organization of loan case data
success rate in extracting critical information across a wide range of CXC’s client documents, significantly reducing the manual workload.
These results are helping CXC reduce audit times, expand workforce capacity, and improve response times for customers. By enabling their sales and marketing teams to target high-potential leads and deliver personalized recommendations, the solution is also driving business growth opportunities.
CXC’s long term vision is to fully automate loan case processing for a significant portion of their clientele. This will allow CXC to meet growing demand, address efficiency challenges, and consistently deliver a seamless customer experience. Our partnership is helping position CXC at the forefront of private credit innovation in Latin America.
