Product Building

Making Credit Scores Accessible

Deciding whether or not to investigate their credit score can sometimes be a tricky decision for banking customers. Many customers go through this process when they are looking to apply for a new financial product such as a mortgage, a loan or an insurance policy. But the very act of finding out what their credit score is can actually cause some damage to it. This, in turn, can go on to reduce their chances of being accepted for their application. 

A large retail bank wanted to address this pain point. They wanted to give their customers more visibility, control, and assurance over their own credit scores. We got involved and became a technical partner in the development of a web and mobile app. This app allows customers to see their credit score without impacting it at all. That’s not all; it also investigates any contributing factors that could be reducing it.

What did we do?

We developed an app which offered full support and compliance with Transunion, as well as  other internal compliances, that were required to ensure that the app could access users credit reports, all while keeping customer information safe.

A single-page web application developed in Angular allows users to access all functionality, similar to the mobile application, from desktop browsers too, so it has full functionality across multiple devices.

How did it help?

There are many ways this app can help their customers, all while protecting their credit scores. We’ve written a case study to show the full process of what we did along with the positive impact of this new software.


 

Read the full story below to find out how this app has added new streams of value by enabling customers to reshape their future possibilities.