Making Credit Scores Accessible
Deciding whether or not to investigate their credit score can sometimes be a tricky decision for banking customers. Many customers go through this process when they are looking to apply for a new financial product such as a mortgage, a loan or an insurance policy. But the very act of finding out what their credit score is can actually cause damage to it. This, in turn, can go on to reduce their chances of being accepted for their application.
A large retail bank wanted to address this pain point. They wanted to give their customers more visibility, control, and assurance over their own credit scores. We got involved and became a technical partner in the development of a web and mobile app. This app allows customers to see their credit score without impacting it at all. That’s not all, it also investigates any contributing factors that could be reducing it.
Read the full story to find out how this app has added new streams of value by enabling customers to reshape their future possibilities.
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