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One principle for successful A.I. enabled automation

It’s no secret that the past two years have changed a lot in the global economy. You’d be hard pressed […]

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Why machine-human interactions keep customers coming back

When it comes to customer service, some say you can’t beat the human touch. That may be true, but from […]

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4 ways telecoms should be using A.I. and automation

Telecoms is going through a unique time at the moment. The surge in demand for digital comms and emerging technologies […]

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STOP! Read this before overhauling your legacy systems

In today’s hyper competitive digital economy, it can be hard to keep up with all that rapid innovation. This is […]

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Should you automate like everyone else does?

Every business is built on processes. No matter what products or services you provide; which markets you serve; or how […]

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Should you ever try to build custom A.I. applications yourself?

So you’re looking to solve valuable challenges that are as unique as your business, and have identified that process automation […]

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How can back-office automation enhance customer service and boost productivity?

The back-office is not a customer-facing area of the company, yet its impact on customer service is enormous. In the […]

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Achieving IDC Innovator Status with Production-Ready A.I.

A recent article by Forbes found that only 14.6% of firms have deployed AI capabilities into production. The report found […]

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Rising Profits & Steady Costs: How to Increase Margins with A.I

Increasing sales and the customer base for a specific product or service is a key strategic objective for the majority […]

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